Articles and resources tagged “Benchmarks & trending”

Assembling a customer satisfaction picture: Most everyone wants to measure (and improve) customer satisfaction, but how? First and foremost, if your organization is new to surveys and doing this in-house, start simple! The goal of any survey is better information for decision-making, and a modest...; Read Article; BY: Ann Ray on March 7, 2008 | Last updated May 18, 2008; COMMENTS: 1; CATEGORIES: Management | Questionnaires; TAGS: Benchmarks & trending | Customer satisfaction | Developing surveys | Index metrics | Service quality
The beauty of a one question survey: I'm not talking about current events polls whose results too often depend on which online community pounces first. I'm talking about real, useful feedback achieved with just one question....; Read Article; BY: Ann Ray on February 21, 2006 | Last updated April 25, 2008; COMMENTS: 0; CATEGORIES: Questionnaires; TAGS: Benchmarks & trending | Developing surveys | Writing questions
What's your executive dashboard hiding?: In our sound byte culture we love condensed statistics, magic values which will let us know how many customers will buy again or whether employees are engaged in their work—all at an easily compared glance. While summary information such as...; Read Article; BY: Ann Ray on May 27, 2006 | Last updated May 18, 2008; COMMENTS: 0; CATEGORIES: Management | Reporting; TAGS: Benchmarks & trending | Index metrics | Statistics